Terms of Purchase for Buck Masons
Welcome to Buck Masons. These Terms of Purchase govern your purchase of products from our website (buckmasons.com). By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.
Order Placement and Acceptance
When you place an order on our website, you are making an offer to purchase the selected products under these terms. We reserve the right to accept or reject your order at our discretion. This may occur if the product is out of stock, there is an error in the product information (such as price or description), or we are unable to verify your payment details. If your order is rejected, we will notify you via email and refund any payment you have made.
Once we accept your order, we will send you an order confirmation email containing details of your purchase, including the products ordered, quantities, total price, and shipping information. This email serves as a binding contract between you and Buck Masons.
Pricing and Payment
All prices displayed on our website are in United States Dollars (USD) and include any applicable taxes, unless otherwise stated. We reserve the right to change prices at any time, but the price charged for your order will be the price displayed at the time you placed the order, provided that the order is accepted.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as indicated on our website. By providing your payment details, you warrant that you are authorized to use the payment method and that the information you provide is accurate. We will process your payment at the time of order placement, and your card will be charged immediately for the total amount of your purchase.
Shipping
Delivery Times
- Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of order confirmation.
- Delivery Time: Once shipped, delivery is estimated to take 6-12 business days, regardless of the destination (domestic or international). This timeframe is an estimate and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier issues.
Shipping Costs
We offer free shipping worldwide on all orders, with no minimum purchase required. There is no additional charge for shipping to any location.
Shipping Methods
We use trusted third-party carriers to deliver your orders. The carrier will be selected based on the destination and other logistical factors. You will receive a tracking number via email once your order has been shipped, allowing you to monitor the progress of your delivery.
Risk of Loss
The risk of loss or damage to the products passes to you upon delivery. Please inspect your order upon receipt and notify us immediately of any damage or discrepancies by contacting our customer service team at [email protected].
Returns and Refunds
Return Policy
We offer a 60-day return period for most products, starting from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, unwashed, and with all original tags and packaging intact. Certain items, such as personalized or custom products, may not be eligible for return unless they are defective.
Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the product, including the return address. You are responsible for ensuring that the returned item is properly packaged and shipped back to us. While we offer free shipping for original orders, return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
Refund Process
Once we receive and inspect the returned item(s) and confirm that they meet the return eligibility criteria, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
Product Information
We strive to provide accurate and detailed information about our products, including descriptions, sizes, colors, and images. However, we cannot guarantee that the product images on our website will exactly match the actual products due to variations in monitor settings and lighting. Sizing information is provided as a guide, and slight variations may occur. If you have questions about a product, please contact our customer service team before placing your order.
Limitation of Liability
Buck Masons shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase, including but not limited to loss of use, loss of profits, or delays in delivery, except where such liability is required by law. Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.
Changes to These Terms
We reserve the right to update or modify these Terms of Purchase at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our website or placement of orders after the changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically for updates.
Contact Us
If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction with your purchase.