Shipping Policy of Buck Masons

At Buck Masons, we are committed to ensuring that your orders are delivered to you in a timely and efficient manner. This Shipping Policy outlines the details of our order processing, delivery times, shipping methods, and other important information related to the shipment of your purchases.

Order Processing

Once you place an order on our website, our team will begin processing it within 1-3 business days. Processing time includes verifying your payment details, checking product availability, and preparing your items for shipment. Please note that orders placed on weekends or public holidays will be processed on the next business day.

If there are any issues with your order (such as a product being out of stock or incorrect information), we will contact you via email at the address provided during checkout to resolve the matter. This may cause a slight delay in processing, but we will work to resolve it as quickly as possible.

Delivery Times

After your order has been processed and shipped, the estimated delivery time is 6-12 business days, regardless of your location (domestic or international). This timeframe is an estimate and may vary depending on factors beyond our control, including:

  • Customs processing delays for international orders
  • Weather conditions
  • Carrier disruptions or high volume periods (such as holidays)
  • Remote or hard-to-reach delivery locations

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

Shipping Methods

We partner with reputable global shipping carriers to ensure reliable delivery of your orders. The specific carrier used for your shipment will depend on your destination and the size/weight of your package. Our shipping partners may include major couriers such as FedEx, UPS, DHL, and national postal services, among others.

All shipments are sent with tracking information to provide you with visibility throughout the delivery process. Signature requirements for delivery may vary by carrier and destination; if a signature is required, the carrier will attempt to deliver the package to the specified address and may leave a notice if no one is available to sign.

Shipping Costs

We are pleased to offer free shipping worldwide on all orders, with no minimum purchase required. There are no hidden fees or additional charges for shipping, regardless of the destination or the size of your order. This includes both domestic and international shipments.

International Shipping

For international orders, please note that you may be responsible for paying import duties, taxes, and customs charges, which are levied by the destination country. These charges are not included in the price of your order or our free shipping offer, as they are determined by the local customs authority. The amount of these charges varies by country and cannot be predicted by Buck Masons.

It is your responsibility to research and understand the import regulations and potential charges for your country before placing an order. If you refuse a shipment due to unpaid duties or taxes, you may be responsible for the return shipping costs, and a refund (less any applicable fees) will be issued once the item is returned to us.

Address Changes

If you need to change the shipping address for your order, please contact us immediately at [email protected]. We can only update the address if your order has not yet been shipped. Once the order has been shipped, we cannot modify the delivery address, and you will need to coordinate with the carrier directly to redirect the package (if possible).

Lost or Damaged Packages

If your package is lost or damaged during delivery, please contact us at [email protected] within 7 days of the estimated delivery date. For lost packages, we will work with the carrier to investigate the issue. If the package is confirmed lost, we will either send a replacement or issue a full refund, at your discretion.

For damaged packages, please provide photos of the damaged item(s) and the packaging, as this will help us file a claim with the carrier. We will then arrange for a replacement or a refund, depending on your preference.

Please note that we are not responsible for packages that are delivered to the correct address but are stolen or misplaced after delivery. We recommend choosing a secure delivery location if you are not available to receive the package.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, 无人接收，or the recipient refusing delivery), we will contact you to arrange for re-shipment or a refund. If re-shipment is requested, additional shipping costs may apply unless the undeliverable status is due to an error on our part. If we do not receive a response from you within 30 days, we will issue a refund for the cost of the items (excluding any non-refundable fees, if applicable).

Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at [email protected]. We will be happy to assist you with tracking your order, addressing delivery issues, or providing additional information about our shipping policies.

Last Updated: 2025.07.29